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Heute kann ich stolz berichten, dass 83 % der Spendesker jede Woche KI-Agenten nutzen. Bedenkt man, dass jede Woche einige Mitarbeitende im Urlaub oder außer Haus sind, entspricht dies nahezu einer vollständigen Abdeckung im gesamten Unternehmen.",{"type":36,"attrs":142,"content":144},{"textAlign":43,"key":143},"p-3",[145],{"text":146,"type":40,"marks":147},"Am wichtigsten ist: Nachdem Kolleg:innen einen Agenten ausprobiert haben, habe ich von niemandem gehört, dass die alte Arbeitsweise bevorzugt wird.",[148],{"type":114,"attrs":149},{"color":116},{"type":36,"attrs":151,"content":153},{"textAlign":43,"key":152},"p-4",[154],{"text":155,"type":40},"Unsere Kolleg:innen nutzen nicht nur Agenten, sondern entwickeln sie auch selbst. 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Bevor ich eine Konferenz oder ein Verkaufsgespräch besuche, kann ich einfach eine Liste der Unternehmen, die ich treffen werde, in das Tool ziehen, und es gibt mir ein vollständiges Briefing und schlägt relevante Gesprächsthemen für jedes vor. Ich könnte natürlich ein Mitglied unseres Vertriebsteams bitten, diese Daten zusammenzustellen, aber das würde ein paar Stunden dauern. So bleibt Zeit für strategischere Arbeit, die echten Mehrwert bringt.",{"type":36,"attrs":182,"content":184},{"textAlign":43,"key":183},"p-7",[185],{"text":186,"type":40},"Ich weiß nicht, ob ich das öffentlich mitteilen sollte, aber ich habe tatsächlich meinen eigenen KI-Agenten entwickelt, der mir bei der Vorbereitung auf Vorstandssitzungen hilft. Er hilft mir, meine Präsentationen zu testen, indem er vorhersagt, welche Fragen jedes Vorstandsmitglied haben wird. 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",{"text":226,"type":40,"marks":227},"Dust",[228,233],{"type":127,"attrs":229},{"href":230,"uuid":43,"anchor":43,"target":231,"linktype":232},"https://dust.tt/","_blank","url",{"type":103},{"text":235,"type":40},", ",{"text":237,"type":40,"marks":238},"eine Plattform für individuelle KI-Agenten, ist für uns auf dieser Reise zu einem wichtigen Partner geworden. Noch nie habe ich gehört, dass jemand nach dem Ausprobieren zur alten Arbeitsweise zurück wollte.",[239],{"type":114,"attrs":240},{"color":116},{"type":36,"attrs":242,"content":244},{"textAlign":43,"key":243},"p-11",[245],{"text":246,"type":40},"Was kommt also als Nächstes für KI bei Spendesk? 2026 möchte ich, dass wir uns darauf konzentrieren, neue Quellen interner Daten zu erschließen, damit unsere Agenten noch nützlicher werden können – im Grunde unsere Wissensverwaltung KI-fähig machen. Relativ strukturierte Daten aus Slack und Salesforce abzurufen, ist bereits Standard. Der entscheidende Durchbruch wird kommen, wenn wir Erkenntnisse aus unstrukturierten Daten aus internen Meetings oder Brainstorming-Sessions in Notion gewinnen können.",{"type":36,"attrs":248,"content":250},{"textAlign":43,"key":249},"p-12",[251],{"text":252,"type":40},"Kurz gesagt: Wir müssen Wege finden, damit unsere KI-Agenten besseren Zugang zu unseren Gedanken bekommen. Diese Arbeit, unsere eigene Goldgrube interner Kenntnisse zu strukturieren und zu bereinigen, ist nicht unbedingt sexy. 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Für Controller, FP&A-Analysten und CFOs heißt das: Ihr KI-Assistent (Claude Cowork, ChatGPT oder Dust) kann auf Ihre Live-Ausgabendaten zugreifen und verlässliche Antworten in natürlicher Sprache liefern – ohne manuelle Exporte oder individuell entwickelte Integrationen.",{"type":36,"attrs":2275,"content":2276},{"textAlign":43},[2277],{"text":2278,"type":40},"Für Spendesk-Nutzer: Verbinden Sie Ihr Konto über die Integrationseinstellungen Ihres KI-Assistenten und beginnen Sie, Ihre tatsächlichen Daten zu Verbindlichkeiten, Lieferanten und Bestellungen abzufragen. Die Verbindung ist bewusst als reiner Lesezugriff konzipiert, sodass keine Daten verändert werden können. 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Agentic AI hingegen arbeitet kontextbasiert: Sie erkennt zum Beispiel, dass zwei unterschiedlich geschriebene Lieferantennamen denselben Anbieter meinen, oder weist darauf hin, dass ein Mehrwertsteuersatz nicht zu den bisherigen Werten einer bestimmten Ausgabenkategorie passt.",{"type":36,"attrs":2303,"content":2304},{"textAlign":43},[2305],{"text":2306,"type":40},"Der entscheidende Unterschied liegt nicht in Geschwindigkeit oder Skalierung, sondern in der Fähigkeit, mit Grauzonen umzugehen, an denen regelbasierte Systeme scheitern. Gartner prognostiziert, dass bis 2028 rund 33 % der Unternehmenssoftware Agentic AI enthalten werden – gegenüber weniger als 1 % im Jahr 2024. Ein Maß dafür, wie schnell sich diese Entwicklung vollzieht. Und ganz wichtig: Agentic AI agiert weiterhin innerhalb der Grenzen, die Sie festlegen. Genehmigungen, Zahlungen und Änderungen bleiben in menschlicher Hand. Der Agent bringt die Informationen ans Licht – die Entscheidung treffen Sie.",{"_uid":2308,"hide":28,"title":2309,"component":1757,"description":2310},"d8c80a63-f438-4bdd-909c-908d7f0e2e3e","Welche Spend-Management-Tools sind kompatibel mit KI-Agenten und MCP?",{"type":33,"content":2311},[2312],{"type":36,"attrs":2313,"content":2314},{"textAlign":43},[2315],{"text":2316,"type":40,"marks":2317},"Ausgabenmanagement-Plattformen, die sämtliche Ausgaben an einem Ort bündeln – Rechnungen, Spesenabrechnungen, smarte Firmenkarten und Bestellungen –, sind für die MCP-Integration am besten aufgestellt. Der MCP-Server von Spendesk verbindet sich direkt mit Claude Cowork, ChatGPT und Dust und gibt Ihrem Team einen dialogbasierten Zugriff auf Daten zu Ausgaben, Verbindlichkeiten, Lieferanten und Bestellungen – ohne Exporte und ohne individuelle Entwicklung. 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